Product and ordering
Does the basin come included?
The Vanity Series includes an integrated ceramic basin as part of the product. The tap and waste fitting are not included and will need to be purchased separately.
For the Console Series, the basin is not included — it is designed to accommodate your choice of vessel basin.
What colours are available?
All Hauzstil vanity and console cabinets are available in 10 colour options: Black, Light Grey, Dark Grey, Peach White, and Crystal White, each available in both standard gloss and matte finishes. Storage mirror cabinets are available in Tex Black only. You can view all colour options on each individual product page.
Does installation come included?
Installation is not included with your purchase. Our cabinets are designed for straightforward wall-mounting and come with the necessary hardware. We recommend engaging a professional installer or plumber for fitting, particularly for models that require basin and waste connections.
How do I clean and maintain the cabinet?
One of the key advantages of an aluminium cabinet is how easy it is to maintain. Simply wipe the surface with a damp cloth — no special cleaning products required. Avoid abrasive scrubbers or harsh chemical cleaners as these may affect the powder-coat finish over time. The cabinet interior can be wiped clean with a dry cloth.
Is there a showroom I can visit?
You are welcome to visit us at our office:
ALUSTIL MARKETING SDN. BHD.
B-G-29, Block Bougainvillea
Damansara PJU 6A, 10 Boulevard
47400 Petaling Jaya, Selangor
Operating hours: Monday to Friday, 11am – 6pm, Saturday, 11am - 230pm (excluding Sunday and Malaysia public holidays)
If you'd like to arrange a viewing before visiting, please contact us first via WhatsApp at +60 16-830 8296 or email us, we'll make sure someone is available to assist you.
Orders and logistics.
Do you deliver to Sabah and Sarawak?
We currently deliver within Peninsular Malaysia only. Delivery to Sabah and Sarawak is not available at this time. For East Malaysia enquiries, please contact us via WhatsApp and we will do our best to assist.
When will I receive my order?
Standard delivery takes 7–14 working days within Peninsular Malaysia, depending on your location. Please note that timelines may be slightly affected by weekends, public holidays, or unforeseen logistics circumstances.
How will my order be delivered?
We use a hybrid logistics network to ensure safe handling. Your furniture will be delivered either by our in-house Hauzstil Lorry Service (for selected areas) or a specialized Third-Party Courier, depending on your address and order size.
My order arrived damaged. What is the protocol?
Important:
To validate your claim, you must record a video of the entire unboxing process from start to finish.
- This video serves as indisputable evidence for any damage or shortage.
- Please ensure the camera focuses clearly on the affected area.
- Contact us immediately with your Proof of Purchase and the Unboxing Video to initiate a claim.
Can I cancel or modify my order details?
We process orders rapidly to meet our delivery targets. If you need to change your details, please contact our support team immediately.
Once the item is with our logistics partner, modifications may not be possible.
Warranty and replacements
What is the warranty period?
Hauzstil products are covered under our manufacturer's warranty against defects in materials and workmanship.
We operate on a Replacement-First Policy — we do not offer cash refunds. If a manufacturing defect is confirmed after inspection by our technical team, we will process a 1-to-1 product replacement.
To submit a warranty claim:
- Record a full unboxing video upon delivery — this is required as evidence for all claims
- Contact us with your proof of purchase and the unboxing video or photo evidence
- Our team will assess and respond within 1–2 business days
💬 WhatsApp: +60 16-830 8296
📧 Email: hauzstilmarketing@alustil.com.my
Do you offer cash refunds?
We operate on a Replacement-First Policy.
Hauzstil does not offer monetary refunds.
- If a manufacturing defect is confirmed, we will process a 1-to-1 product replacement in accordance with our Warranty Policy.
How are claims assessed?
All replacement requests are subject to inspection and verification by our technical team.
- We reserve the sole right to determine whether a defect qualifies for a full replacement or a repair.
- To start a claim, please provide your proof of purchase and supporting photo or video evidence.
Trade and partnerships
How do I get in touch for collaborations or partnerships?
We love working with the right people. Whether you're a designer, architect, developer, content creator, or international distributor — we'd love to hear from you.
For Architects, Interior Designers & Developers
Join our Trade Programme for exclusive commercial pricing and project support. Reach out with your company name and project details.
For Content Creators & Media
Send us your portfolio, Instagram handle, or media kit and we'll take it from there.
For International Distributors
We are actively looking for experienced distributors to represent the Hauzstil brand overseas. If you're ready to lead the market in your region, we want to hear from you.
💬 WhatsApp: +60 16-830 8296
📧 Email: hauzstilmarketing@alustil.com.my / info@alustil.com.my
📸 Instagram: @hauzstil.officialmy
We typically respond within 1–2 business days.
Contact us
hauzstilmarketing@alustil.com.my
info@alustil.com.my
Operating Hours
Monday to Friday, 10am-5pm (excluding weekends and Malaysia public holidays)