Refund policy

Hauzstil Refund Policy

At Hauzstil, we are committed to provide high-quality products and excellent customer service. For any manufacturing defect, we offer product replacement only, subject to the terms below.

Replacement Instead of Refund

Please note that Hauzstil does not offer monetary refunds. All approved claims will be processed as one-to-one product replacements in accordance with our Warranty Policy. 
In the rare event that a refund is required (e.g., due to product unavailability), it will be processed via the original payment method used during purchase to ensure proper traceability and compliance.

Assessment and Decision

All replacement requests due to defects are subject to inspection and verification by our technical team. Hauzstil reserves sole right to determine whether such defect qualifies for replacement or repair. If a product or part of the product had been discontinued, we may offer a functionally equivalent alternative at our sole discretion.

Process

To claim for replacement of product, please provide us with proof of purchase, supporting photo or video recording. All claims will be processed in accordance with our Warranty and Delivery Policies.

Contact Us

If you have questions about this Privacy Policy or wish to make a request concerning your personal data, please contact us at:

📧  info@alustil.com.my
📞 +606 9869 069
🌐 https://www.hauzstil.com/contact