Shipping policy

Hauzstil Delivery Policy

At Hauzstil, we are committed to deliver your products in a timely and secure manner. This Delivery Policy outlines the standard delivery timeline, methods of delivery, and what to expect in the event of delivery-related issues.

Delivery Timeframe

All confirmed orders will be processed and dispatched within a reasonable timeframe. Standard delivery typically takes between 3 to 7 working days, depending on the destination and delivery method. Please note that delivery schedules may be affected by weekends, public holidays, and unforeseen logistics issues.

Delivery Methods

Delivery will be carried out either:

  • By Hauzstil’s in-house lorry service, for selected areas, or
  • By third-party courier service providers, depending on your delivery address and order size.

For orders delivered by courier services, customers will receive tracking details and waybill information once the items have been dispatched.

Damage or Loss During Delivery

In the event that a product is found to be damaged or missing during delivery, the responsibility for such loss or damage may vary based on the delivery method:

  • If delivered by courier services and found damaged, please take a photo of package upon receiving, and submit claim/report within 2 days from the date of delivery. All claims for damages or shortages must be reported directly with Hauzstil in accordance with Hauzstil’s Terms & Conditions. Hauzstil will review the claim and provide necessary assistance.
  • For items delivered by Hauzstil’s in-house long service, please conduct immediate inspection upon receiving the goods and report any visible damages immediately to our delivery personnel. You may also contact our support team within 24 hours from the hour of receipt.

Important: For any methods of delivery, if any damage or shortage is found upon receiving the goods, customers are required to record the entire unboxing process from start to finish, with a clear focus on the damaged area, as evidence for any claims.

Please ensure all items are inspected upon delivery. Claims made beyond the allowed period may not be entertained.

Contact Us

If you have questions about this Privacy Policy or wish to make a request concerning your personal data, please contact us at:

Contact Us

If you have questions about this Privacy Policy or wish to make a request concerning your personal data, please contact us at:

📧  info@alustil.com.my
📞 +606 9869 069
🌐 https://www.hauzstil.com/contact