Orders and logistics.
When will I receive my order?
Standard delivery typically takes 3 to 7 working days, depending on your location and the delivery method. Please note that timelines may be slightly affected by weekends, public holidays, or unforeseen logistics.
How will my order be delivered?
We use a hybrid logistics network to ensure safe handling. Your furniture will be delivered either by our in-house Hauzstil Lorry Service (for selected areas) or a specialized Third-Party Courier, depending on your address and order size.
My order arrived damaged. What is the protocol?
Important:
To validate your claim, you must record a video of the entire unboxing process from start to finish.
- This video serves as indisputable evidence for any damage or shortage.
- Please ensure the camera focuses clearly on the affected area.
- Contact us immediately with your Proof of Purchase and the Unboxing Video to initiate a claim.
Can I cancel or modify my order details?
We process orders rapidly to meet our delivery targets. If you need to change your details, please contact our support team immediately.
Once the item is with our logistics partner, modifications may not be possible.
Warranty and replacements
Do you offer cash refunds?
We operate on a Replacement-First Policy.
Hauzstil does not offer monetary refunds.
- If a manufacturing defect is confirmed, we will process a 1-to-1 product replacement in accordance with our Warranty Policy.
How are claims assessed?
All replacement requests are subject to inspection and verification by our technical team.
- We reserve the sole right to determine whether a defect qualifies for a full replacement or a repair.
- To start a claim, please provide your proof of purchase and supporting photo or video evidence.
Trade and partnerships
How do I get in touch for collaborations?
We are always looking to partner with visionaries.
- For Designers & Architects: Join our Trade Program for project support.
- For Content Creators: Send us your portfolio or media kit.
- Contact: Please email us or DM us on Instagram to start the conversation.
How are claims assessed?
All replacement requests are subject to inspection and verification by our technical team.
- We reserve the sole right to determine whether a defect qualifies for a full replacement or a repair.
- To start a claim, please provide your proof of purchase and supporting photo or video evidence.
Contact us
Operating Hours
Monday to Friday, 10am-5pm (excluding weekends and Malaysia public holidays)